Privacy Policy

This Privacy Policy describes how Minerva AI (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit minervaconsultingai.com or engage our AI automation services.

Information We Collect

• Contact information you provide voluntarily: name, business name, email address, mobile phone number, and city or state of residence.
• Communication records you submit when interacting with our services, including voice and text interactions with AI assistants we operate on your behalf.
• Information you give when you book a call with us: your name, business name, industry, mobile number, email address and time zone, and the times you pick.
• Information you submit through one of our lead forms on Facebook or Instagram, such as your name, business name, email address, phone number and your answers to the form’s questions, which Meta passes to us when you submit the form.
• Technical information automatically collected when you visit our site: IP address, browser type, device information, pages visited, and timestamps.
• Consent records: when you tick (or leave unticked) a box about texts or calls, or answer that question on a recorded call, we record your answer, the date and time, IP address, user agent, the page or call it was given on, the exact consent language shown or read at that time, and the contact information you submitted.

How We Use Your Information

• To deliver and operate AI assistant and automation services you have engaged.
• To place the demonstration callback you request through our website form.
• To confirm, remind you about and follow up on a call you book with us, by email and, if you agreed, by text or phone.
• To send the text messages described under SMS Communications below, which you asked for or agreed to receive.
• To respond to inquiries and provide customer support.
• To improve our services and develop new features.
• To comply with legal obligations and enforce our Terms of Service.

How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who process data on our behalf to deliver our services, including telecommunications providers (Twilio) for SMS and voice, AI model providers (Anthropic, OpenAI) for assistant intelligence, hosting and database providers, email delivery providers, and Expo, which delivers our team app’s notifications.
• Meta Platforms, to measure and improve our advertising. When you reach us through a Facebook or Instagram ad, we tell Meta how your enquiry progresses, for example that a call was booked, identified by Meta’s own reference for your form or ad click and a one-way scrambled (hashed) copy of your email address and name. We do not send Meta your phone number or the content of our messages.
• Legal authorities when required by law, court order, or to protect our rights, your safety, or the safety of others.

We do not share phone numbers or message content with third parties for marketing purposes.

SMS Communications

Minerva AI sends text messages to people who asked for them or agreed to receive them:

• Clients who sign up for text notifications receive service notifications from the AI assistant we run for them: reminders, notes, confirmations and operational notices. Message frequency varies with your use of the service.
• Prospects who book a call with us and agree to texts about it receive appointment texts: a confirmation, reminders and the link to join. Prospects who also agree to follow-ups and offers receive sales follow-up texts after the call. Up to 7 texts per booking.
• People who ask us to call them. When you ask us to call you through our website, we send you one text just before the call, so you know it is us and which number it comes from. When you ask a member of our team to text you our booking link, we send you that one text.

Message and data rates may apply. Reply HELP for help. Reply STOP to any message to opt out; we confirm it once and send nothing more. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We keep each consent record and each opt-out for at least five years, so we can show what you agreed to and when you asked us to stop.

Call Recordings

When call recording is turned on, calls our team places from our dialer, on the website or in the Minerva Team app, are recorded from the moment they are answered. Both sides are recorded, and the person who answers hears a short notice that the call may be recorded. Recordings are stored with our telephone provider, Twilio, and only team members who may open that business’s record can play them back.

We keep a recording until we delete it; we do not delete recordings automatically. To have a recording of you deleted, email founder@minervaconsultingai.com and we will delete it from Twilio and from our records.

The Minerva Team App

Minerva Team is our own sales team’s app for iPhone; it is not offered to the public. When a team member signs in, we use their name, email address and role to show them their work. If they allow notifications, we keep the phone’s push token (an identifier Apple and Expo use to deliver notifications), the app version and the phone model, and use them only to notify them about their work. A notification names who a message is from, never what it says. Signing out removes the phone’s token. A team member can ask us to delete their account from the app’s settings; deleting it deletes the phone’s token and details with it.

Data Retention

We retain personal information for as long as needed to provide our services and as required by law. You may request deletion of your personal information at any time by emailing founder@minervaconsultingai.com.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of communications
• Object to or restrict certain processing

To exercise any of these rights, email founder@minervaconsultingai.com.

Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated by posting an updated policy on this page.

Contact

Minerva
Cary, North Carolina
Email: founder@minervaconsultingai.com
Phone: 919-244-3451